Privacy & trust

The reason compliance teams say yes

Built privacy-first

  • The person’s name is kept off the AI — the name field stays on your device
  • Nothing stored by default — any photo is read, then discarded
  • No screenshots — anything captured from your screen is held in memory only
  • Sign-off recorded on every record, by the person who did the work
  • UK GDPR, ICO-registered, run by BFG Hearing Solutions Ltd
  • Paid AI tier under a data-processing agreement — no training on your data

Where we are — honestly

We only claim what we can back up.

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In place today

  • UK GDPR & ICO-registered
  • Names kept off the AI
  • Paid AI tier under a DPA
  • Sign-off on every record
🛠️

On our roadmap

  • Cyber Essentials
  • NHS DSP Toolkit
  • Encrypted backups
  • Customer-facing DPA
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The detail

Read our Privacy Policy, Data Processing terms and AI Disclaimer disclaimer.